We require all cats to be dropped off for their appointment with no collar/harness/lead, in their own hard carrier or cat specific crate that is similar to the following dimensions: approximately 35cm high, 30cm wide, and 50cm deep. The carrier must be in excellent condition, with no cracks, damage, or faulty doors. This ensures the safety of both the cat and our groomers. Soft carriers are not permitted as they pose a danger to both the animal and the groomer. If you are unsure whether your carrier meets these requirements, please email us prior to your appointment. This will allow us to provide guidance and prevent any issues on the day of the groom.

Please park in the carpark behind Barking Butler Grooming Studio.

Please do not go to the front entrance of Barking Butler, we like to keep our cat clients feeling as stress-free as possible before a groom, and so we do not ask them to arrive the same way our canine clients do. Special cats deserve a private entrance!  

After drop off, you are more than welcome to pay a visit to the front of our studio and enjoy our beautiful retail offerings, in fact, we encourage you to!  

We stock delicious cat treats for sale if you feel like treating your kitty post-groom… You can also ask your groomer to have these ready with your cat at collection.

After parking your car, please bring your cat to the Barking Butler Grooming Studio sign on the charcoal brick wall at the back of the shops, towards the middle of the buildings. You will see a doorbell at the sign. Press the doorbell to alert your groomer you are waiting at the ‘Drop-Off’ location.

Please wait at that Barking Butler sign at your appointment time and your groomer will be with you shortly. If you have waited a few minutes and your groomer has not arrived, feel free to press the doorbell again. We will likely be with an animal, so your patience is appreciated in the event of any delays getting to you and your cat. If you are still concerned that no one has met you, call the studio on 9368 1333.

If it is raining, feel free to simply wait in your car and call the studio. We will make individual arrangements with you over the phone for a safe (dry) drop-off.

Very important: 

Please DO NOT open the door located to the left of our Barking Butler sign at any point, as this is the back door to our studio. This is very important due to safety reasons and the small but real possibility of allowing someone’s beloved pet to escape!   

Please DO NOT knock on this door, either, as you will upset the animals inside that we are lovingly trying to keep as calm as possible.  Not to mention, it only leads to dogs, and your cat will likely not appreciate the introduction.

Please simply press our doorbell button at the Barking Butler sign (you may not be able to hear it, but we will!) and your groomer will be with you shortly, or, alternatively, communicate via phone if you need to urgently reach our staff.